Administration hierarchy

If you have LiveCompare Administrator permissions, the Administration hierarchy allows you to manage users, Resource Groups, RFC Destinations and other configuration settings. If LiveCompare has been configured to send emails, it also allows you to send emails to all LiveCompare users, to reset the Commit Configuration process, and to shut down the LiveCompare server. If you have LiveCompare Editor permissions, the Administration hierarchy allows you to manage your own user account, set user preferences and switch between Resource Groups.

When the Administration folder is selected in the hierarchy the Details pane displays the following information in the LiveCompare Application Server Info section.

Maintenance

This section is shown for Administrators only. Click Email All Users to send an email to all LiveCompare users using the email addresses that were specified when their accounts were created. Click Process Explorer to display a window showing the LiveCompare processes that are currently running. Click Stop Service to stop the LiveCompare Application Server. Before clicking Stop Service, please ensure that no users are currently accessing LiveCompare or running any workflows. Click License Status to check LiveCompare’s license status, or to request or install a license.

Database

This section is shown for Administrators only, and displays the encryption status for LiveCompare’s SQL server databases, either ‘Encrypted’ or ‘Unencrypted’. If the status is ‘Encrypted’, click Export Database Key to export the database key used for the encryption to an XML file.

Contacts

This section lists the contact details for the Tricentis support team. It may also be updated to include contacts from your own organization. If you have LiveCompare Administrator permissions, click Edit Contacts to edit the contact details, or Restore Default Contacts to restore the default contact details provided with LiveCompare.

Note LiveCompare installations that use a new user data directory no longer include the LiveCompare Product Support contact on the Administration screen, because the contact’s email address is no longer in use. If you have upgraded from an earlier release of LiveCompare, you can remove the LiveCompare Product Support contact by carrying out the following steps:

  1. Sign in to LiveCompare as a user with Administrator permissions and click Studio tool button. to go to the LiveCompare studio.

  2. Select Edit Contacts in the Contacts section to display the Edit Contacts screen.

  3. Select Delete to remove the LiveCompare Product Support contact.
  4. Click Save to save your changes.

Reset configuration

If a problem with the LiveCompare Application Server occurs while the Commit Configuration process is running, the Commit Configuration process may remain in the ‘Committing...’ state. In this case, an Administrator may reset the process by carrying out the following steps.

  1. Click Studio icon. to access the LiveCompare studio.

  2. Select the Administration folder in the LiveCompare hierarchy and choose Reset Configuration from the context menu.

  3. Click Reset in the Details pane.

This resets the currently-running Commit Configuration process; however, any configuration work that has already been completed will remain unaffected. You should manually delete the workspaces generated by the Commit Configuration process (whose names begin with __Pipeline or __Create) before committing the configuration again.

Uptime

This section displays the time for which the LiveCompare Application Server has been running.

Product Documentation

This section includes links to the LiveCompare Release Notes and Installation and Configuration Guide.

User Documentation

This section includes links to any user documentation files that have been copied to the <LiveCompare user data dir>\public\Docs directory. This directory will need to be created manually if it doesn't already exist.

Crash reports

If any crashes have occurred, this section displays the number of crash dump files that have been generated on the LiveCompare server. Click the link to display a page that lists each of the crash dumps. Application crash dump filenames begin with rnserver.exe; workflow crash dump filenames begin with wipsrv.exe. Individual crash dump files may be saved and sent to Tricentis support for analysis.

  • Click Export Selected to export the selected crash dump files to a ZIP file. Note that all the crash dump files may be selected by clicking the checkbox in the column heading.
  • Click Delete All to delete all the crash dump files on the LiveCompare server.

Application Diskspace

This section indicates the used and available disk space on the drive where the LiveCompare application files are installed. In the gauge control, the shaded bar represents used disk space. It is blue if less than 85% of disk space is used, and red otherwise.

Userdata Diskspace

This section indicates the used and available disk space on the drive where the LiveCompare user data directory is installed. In the gauge control, the shaded bar represents used disk space. It is blue if less than 85% of disk space is used, and red otherwise.

The Administration hierarchy includes the following folders:

Note that the Import Specifications and Configuration folders are available for Administrators only.