Reject records

You can reject a record that is routing for your approval:

  1. Navigate to the record that you want to reject in the appropriate System of Origin.

  2. Make sure the record is in the routing for approval state.

    • Jira Approval Task links: select the approval task that you want to review from the Vera Approval Route panel. You must be a member of the approval group under Reviewer to approve or reject the record.

    • qTest Approval Task links: select the approval task that you want to review from the Vera Approval Route.

  3. Sign into the Tricentis Vera Web Portal with your credentials.

    If you are already signed into Vera, you will be redirected to the Approval Task Details page.

    Once signed in, the Approval Task Details view for the Jira record is displayed.

  4. Review the details and click either of the Reject buttons to reject the record.

  5. Enter a rejection reason and click Submit.

    Upon submission, the entered electronic signature is applied along with the rejection reason.

    The Approval Route section in the Tricentis Vera Web Portal is the updated as followed:

    • The status of applied signatures is updated to Rejected.

    • The Reviewer column is populated with the full name and user ID of the individual who rejected the record.

    • The Date is populated with the server time (GMT) and the UTC offset of when the rejection occurred.

    Note that to open the Rejection Reason(s) Details view in the Tricentis Vera Web Portal, you need to select the Rejection Reason tab on the left navigation bar.

System of Origin rejection results

Tip: If the rejection status and rejection reason do not immediately appear in the System of Origin, try to refresh or reload the page. This will often cause the status update to display properly.

The status is updated from Routing for Approval to Rejected and the Pending Tasks field is cleared.

This means that the Approval Route section in the Vera Approval Route panel in Jira will update as followed:

  • The status of applied signatures is updated to Rejected.

  • The Reviewer column is populated with the full name and user ID of the individual who rejected the record.

  • The Date is populated with the server time (GMT) and the UTC offset of when the rejection occurred.

  • The rejection reason(s) is displayed as a warning in the Vera Approval Route in Jira until the record is fully approved.

  • The status is updated from Routing for Approval to Rejected and the Pending Tasks field is cleared.

  • The status is updated from Pending to Rejected. The rejection reason is displayed along with the user that rejected the test run and the time and date of the rejection. The Vera ID remains populated.