Manage users

Tosca Cloud uses Okta for identity management and authentication. You don't need to interact with Okta directly. As an administrator, you can manage all user tasks in Tosca Cloud.

Before you start

Tosca Cloud sends email notifications from @okta.com or @tricentis.com. Make sure that your organization allows emails from these domains and doesn't classify them as spam.

Invite users

This is the only task in this topic that's also available to contributors.

If your organization uses Single Sign-On (SSO), users can sign in directly without an invitation. You can still invite users if needed.

To invite people to Tosca Cloud, go to User menu and select Invite teammate.

You can enter individual email addresses or a comma-separated list of email addresses.
You can only choose one user role for a group of invitees. If you're an administrator, you can change individual roles later. If you're a contributor or viewer, you can't choose any roles. All invitees receive the viewer role by default.

If a user doesn't receive the invitation, ask them to check their spam folder. To resend the invite, delete the user and invite them again.

Change user roles

You can change user roles in Tosca Cloud at any time.

To do so, go to User menu > Settings > Users. Select one or more users, then select Edit role to assign a new role.

Reset a user's password

You can reset the password for any user on your tenant.

To do so, go to User menu > Settings > Users, select the icon, and then select Reset password.

This option isn't available if your organization uses Single Sign-On (SSO).

Suspend or delete users

You can remove users in two ways:

Suspend them to remove access temporarily. For example, for contractors who may return later. You can reactivate suspended users at any time.
Delete them to remove the user's record permanently. For example, if the user has left your company. You can't undo deletions. To bring them back, invite them again.

To delete, suspend, or reactivate suspended users, go to User menu > Settings > Users. Select the icon, and then select the respective option from the menu.

Unlock users

If a user fails to sign in too many times, Tosca Cloud locks their account.

To unlock it, go to User menu > Settings > Users, select the icon, and then select Unlock user.