Manage AI Chat access

NeoLoad Web includes an AI Chat button in the navigation bar on every page. When a user selects the button, AI Chat opens as a side panel on the right. The main content area adjusts automatically so users can work with AI Chat and their test data at the same time. As an administrator, you control which users can use this feature through the AI Chat column in the Users grid.

This lets you roll out AI Chat strategically, control AI credit consumption, and meet compliance requirements for AI usage.

Users without access see the AI Chat button, but it's disabled. When they select it, the chat panel shows a message that AI Chat is a new feature and directs them to contact their administrator for access. The button stays visible so users know the feature exists and who to ask.

Before you start

To manage AI Chat access, make sure you have:

  • An Account Admin or NeoLoad Admin role.

Control AI Chat access

The Users grid in Settings > Users includes an AI Chat column. Select or clear the checkbox for a user to grant or remove their access. The change takes effect on the user's next page load.

To update multiple users at once, select them in the grid, then open the actions menu and select Enable AI Chat Access or Disable AI Chat Access. You can use the Filtering options to narrow the list by role, workspace, or AI Chat status.

When you invite a new user, select the AI Chat access checkbox in the invitation dialog. The user has AI Chat access as soon as they accept the invitation.

NeoLoad Web logs all access changes in Settings > Audit log. Filter by AI Chat Access to see who made changes, when, and which users were affected. Entries are kept for 90 days, and you can export them as a CSV file.

Troubleshoot AI Chat access issues

If users report problems with AI Chat, check the following common issues:

Check the AI Chat column in Settings > Users. If the checkbox is cleared, select it to grant access.

The AI Chat feature flag may not be enabled for your account. Contact your Tricentis representative to enable it.

Ask the user to refresh their browser. Changes apply on the next page load.

The AI Chat access checkbox may not have been selected during the invitation. Grant access from the Users grid.

Verify that you have admin permissions and that the selected users have active accounts. Try again with a smaller selection to isolate the issue.

Verify that the user's account is active and that your account has available AI credits. Check Settings > Subscription for credit usage.

What's next

Now that you've configured AI Chat access for your team, here's what you can do next: