Check your subscription details

You can view your account’s subscription and usage metrics directly in NeoLoad Web. This includes your subscription type, expiration date, and real-time usage of test resources.

Before you start

You'll need to know where to find this information. To do so, follow these steps:

  1. Go to the top-right corner.

  2. Select Account settings.

  3. Select Subscription in the left pane.

This view displays your subscription details and usage data.

Usage details 

NeoLoad Web tracks four main usage categories using visual gauges:

  • This month test results duration: Tracks the total hours consumed for test results created in the current month. This includes running and deleted tests. The value resets on the first day of each month, based on the NeoLoad Web time zone (GMT -05:00).

  • Saved test results duration: Tracks the total hours consumed for saved test results, excluding deleted ones.

  • Cloud credits: Displays the number of cloud credits used from your account’s total credits.

  • Virtual User Hours (VUH): Indicates how many VUH you’ve used from your allocation.

Progress bar indicators

Each gauge uses color-coded indicators to show usage:

  • Green: Usage is within normal limits.

  • Orange: More than 80% of your allocation is used.

  • Red: More than 90% of your allocation is used.

Usage appears in hours and minutes for time-based items, and as available/total values for VUH and cloud credits.