Reset the admin account password
To associate a new email address with the LiveCompare admin account and reset the account’s password, follow these steps. These steps require access to the LiveCompare server, either directly or via a Remote Desktop connection.
- Log on to the LiveCompare server and navigate to the <LiveCompare install dir>\server\bin directory from a command window.
- Run net stop rnserver to stop the Tricentis LiveCompare Application Server service.
- Run the set_admin_email.bat file, passing in the email account for the LiveCompare administrator, for example:
set_admin_email user@example.com
- Run net start rnserver to restart the Tricentis LiveCompare Application Server service.
- In the LiveCompare Logon screen, enter admin in the Username field, and click the Forgot your password? link.
- Click Continue. The user associated with the admin account will receive an email containing instructions on how to reset the password.