Vera add-on error codes
To help troubleshoot various Vera error conditions, refer to the following table for error codes and additional information:
| Vera add-on error code | User message | Additional information for administrators |
|---|---|---|
|
1 |
The VERA ID is missing from this record. Please try refreshing this record. If the problem remains, please contact an administrator. |
The VERA ID is missing even though status is Routing for Approval. This could be due to a lag in the Vera response. |
|
2 |
The VERA ID is missing from this record. Please report this to an administrator. |
The VERA ID is missing even though status is Rejected. |
|
3 |
The VERA ID is missing from this record. Please report this to an administrator. |
The VERA ID is missing even though status is Approved. |
|
4 |
VERA could not be reached. Please contact an administrator. |
The authentication token could not be retrieved. Service Account: |
|
5 |
Rejections could not be retrieved. Please contact an administrator. |
Rejections were not retrieved from Vera. |
|
6 |
The VERA Status is not correct for this JIRA Issue. Please contact an administrator. |
The VERA Status should have been In Progress, but was not. |
|
7 |
The VERA Status is not correct for this JIRA Issue. Please contact an administrator. |
The VERA Status should have been Complete, but was not. |
|
8 |
The VERA Status is not correct for this JIRA Issue. Please contact an administrator. |
The VERA Status should have been Stopped, but was not. |
|
9 |
The VERA Status is not correct for this JIRA Issue. Please contact an administrator. |
The JIRA Status should have been Routing for Approval, but was not. |
|
10 |
The VERA Approval Route could not be parsed. Please contact an administrator. |
Something went wrong when parsing the route. Exception: |
|
11 |
Error connecting to the VERA server. Please contact an administrator. |
500 connection code returned from Vera Server when getting the route. Url: |
|
12 |
Error getting the route from the VERA server. Please contact an administrator. |
204 connection code returned from Vera Server when getting the route. Url: |
|
13 |
An access issue occurred. Refresh the page and try again. If the error persists, please contact an Administrator. |
403, forbidden access, connection code returned from Vera Server when getting the route. Url: |
|
14 |
An access issue occurred. Refresh the page and try again. If the error persists, please contact an Administrator. |
401, unauthorized access, connection code returned from Vera Server when getting the route. Url: |
|
15 |
There was a problem loading the VERA Approval Route. Please contact an Administrator. |
An unexpected connection code returned from Vera Server when getting the route. Url: |
|
16 |
There was a problem loading the VERA Approval Route. Please contact an Administrator. |
An exception occurred when getting the route. Exception: |
|
17 |
There was a problem loading signatures. Please contact an Administrator. |
An exception occurred when getting the signatures. Exception: |
|
18 |
There was a problem loading the rejections. Please contact an Administrator. |
An exception occurred when getting the rejections. Exception: |
|
19 |
There was a problem loading the VERA Approval Route. Please contact an Administrator. |
An exception occurred when getting the context map. Exception: |
|
20 |
VERA could not be reached. Please contact an administrator. |
The authentication token could not be retrieved. Exception: |