AI data usage policy

The AI features in NeoLoad Web integrate Microsoft Azure OpenAI Service and Anthropic Claude. Both providers offer enterprise-level data privacy and security compliance. Microsoft maintains a multi-jurisdictional AI compliance program for its AI services.

Tricentis follows the AI principles from the Organization for Economic Cooperation and Development (OECD), which include transparency, privacy adherence, human control, fair application, and accountability. We also adhere in good faith to the Code of Conduct for Azure OpenAI Service.

Where we use AI

NeoLoad Web uses the AI services that Tricentis provides in Agent Performance Testing (APT). These services analyze your test results on demand and generate a report your team can review and approve.

The MCP integration works differently. It connects NeoLoad Web to an AI assistant of your choice, such as Cursor or Claude Desktop. The AI assistant provider processes your data according to their own terms.

Data processing

NeoLoad Web collects and processes one or more of the following data points to provide you with answers:

  • Test result data and metrics, such as response times, throughput, errors, and virtual user counts.

  • Service Level Agreement (SLA) results, such as which SLAs passed or failed during a run.

  • Test and scenario configuration, such as populations, load policies, and test duration.

  • Execution log information and metadata, such as errors, test duration, and the technologies used.

Where we process data

We process your data securely in the region you chose when you set up your NeoLoad Web account. When you sign in for the first time, NeoLoad Web detects your region and handles your data in that location.

Currently, NeoLoad Web can handle data in the following regions:

Microsoft Azure OpenAI

  • Europe (EU) - France (EU-WEST-3)

  • United States - United States of America (US-EAST-1)

Anthropic Claude

  • Europe

  • United States

Data retention

We handle and process your data securely, and only for a limited time:

  • In our processing database for up to 24 hours.

  • As traces or feedback for up to 30 days.

  • In Microsoft's Azure OpenAI systems for up to 30 days.

We don't use your queries to train models. We anonymize or redact any Personally Identifiable Information without human intervention, so nobody can trace the chat data back to the user or company that submitted the prompt.

Opt out

NeoLoad Web only collects information from your tests when someone actively uses an AI feature. Until a user runs one, nothing reaches the AI services.

Administrators control AI access per user. To opt a user out, clear the AI Chat checkbox in Settings > Users. The change takes effect on the user's next page load, and that user can no longer send data to the AI services that Tricentis provides.

Terms of use

Use of the AI features in NeoLoad Web is subject to the Tricentis General Terms of Use (opens in new tab) and the Tricentis AI Solutions Product-Specific Terms (PDF, opens in new tab).

The AI features in NeoLoad Web incorporate technology from third-party providers. Tricentis passes through the required additional terms to customers. You can read these third-party AI policies (opens in new tab) on the Tricentis website.