Manage your license

Manage licenses in NeoLoad Web to run tests, allocate Virtual User (VU) capacity, and handle licenses across projects and teams. Select settings, then select the license tab to access and manage your license settings.

Where to manage licenses

In NeoLoad Web you can manage licenses in the License tab in your account settings. Here you can install, activate, deactivate, and monitor licenses. NeoLoad Web applies the installed license for all test runs, regardless of the controller’s license configuration.

Install your license

To use NeoLoad Web for testing, you need to install a valid license. Follow these steps:

  1. Go to the License tab in your account settings.

  2. Select Install license and upload the .lic file obtained from the NeoLoad customer area.

Check your license details

After installing a license, NeoLoad Web displays the following information:

  • Client ID: Identifies the license unique ID.

  • Concurrent runs: Indicates the number of concurrent tests left.

  • Edition: Specifies the license type, such as Enterprise or Professional.

  • Expiration date: Shows when the license expires.

  • Name and company: Provides the owner and organization details.

  • SAP VUs quota: Displays the remaining SAP VUs available.

  • Status: Displays whether the license is valid, not activated, deactivated, or expired.

  • Version: Displays the NeoLoad version linked to the license.

  • Web VUs quota: Shows the remaining NeoLoad Web VUs in the license.

Activate your license

If the installed license requires activation, follow these steps to activate it:

  1. Select Activate in the License tab in your account settings.

  2. Download the activation request file.

  3. Sign in to the NeoLoad customer area and upload the activation request file. Follow the instructions to download the activated license file.

  4. Return to NeoLoad Web and select Install license to upload the activated license file.

Deactivate your license

You can deactivate a license if you need to move it to another server or project. Follow these steps:

  1. Select Deactivate in the License tab in your account settings.

  2. Generate a deactivation request file by following the on-screen instructions.

  3. Upload the deactivation request file to the NeoLoad customer area.

  4. Confirm deactivation to make the license available for installation elsewhere.

Use different license versions

NeoLoad Web supports both perpetual and non-perpetual licenses, with the following compatibility rules:

  • Use the license with the current NeoLoad version or any newer version until the license expires.

  • No migration is required during the valid period.

  • Use any NeoLoad version starting from 5.3, as long as the support contract is active.

  • If the support contract expires, reinstall and reactivate the license after renewal.