Troubleshooting

This guide helps you resolve common issues when using Tricentis NeoLoad. For each issue, we provide the problem description, possible causes, and recommended solutions.

Recording issues

Common recording problems and solutions:

• No traffic captured - Verify proxy settings and ensure other HTTP applications are closed.

• Unwanted requests recorded - Close background applications or define exclusion rules.

• Browser doesn't open - Check RealBrowser installation and browser dependencies.

Validation issues

Common User Path validation problems:

• Correlation errors - Identify and extract dynamic values from server responses.

• Authentication failures - Verify credentials and session handling.

• Timeout errors - Increase timeout values or optimize application performance.

Test execution issues

Common problems during test runs:

• Load Generator connection failures - Check network connectivity and firewall settings.

• Memory errors - Reduce virtual user count or add more Load Generators.

• High error rates - Validate User Paths and check application capacity.

Getting help

If you need additional support, visit the Tricentis Support Hub (opens in new tab).